The problem
Post-it notes, Excel files, emails & calendar reminders are not DSR tools!
Your customer success manager just came by your desk to tell you that “someone” wants their data deleted. So you scramble to find a sticky note, write down the partial name that was given and put a reminder in your calendar to follow up.
Was this a customer, a partner, or a previous employee? Has the person identified themselves? When did they submit the request? In which systems are this person's data saved? Who’s responsible for these systems? Is the data entangled with another person’s data?
What about all the other requests that come through email, phone, social media, chat? How do you keep an overview and delegate tasks? And where do you find a magical tool that can help you process all these request with ease in 30 days or les?
